FAQs
Where's my Package?
~Please click Here; you will need your order number & e-mail initially provided for the order
How do I return?
~To start a hassle free return or refund - please click here or the link above.
~Enter your order number and email address to start.
~Follow the instructions and select the items you want to return.
~Once your request is approved, you will get a confirmation email with shipping guidelines.
Do you send proofs or previews before printing the design?
Yes, We want to make sure you love the design of your Fur Friend so you'll receive a preview of your order 1-3 days after the purchase. Let us know your approval and We'll take care of the rest.
Can I have more than one pet printed on a product?
Yes, you can add up to 4 dogs on a sweatshirt or T-Shirt.
Do you do any kind of Pets?
Yes, Mau Designs is based on illustrate any kind of pets, not limited to ( dogs, cats, birds, horses, pigs and more).
Can I change my order after its been placed?
Yes! We are happy to help with changes to your pet portrait order as long as you reach out to support@maudesignstore.com within 12 hours of your order being placed.
What items are returnable?
~ Within 30 days from the date of delivery
~ In unused and sellable condition
~ In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
~ Gift cards
~ Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
~ Refund to the original payment method
~ Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
Reach out to us: